C+A+X = World-Class Customer Experience by John DiJulius
Episode #30 | June 02, 2020
John DiJulius is considered the preeminent customer service experience leader by big brands from all over the world from The Ritz Carlton, Lexus, Starbucks, Progressive Insurance, and more. In this Ask an Expert interview John explains how by focusing on three things, Culture, Customer Experience, and Accountability you can create a world-class customer experience.
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“You can tell me all day what your brand is, but your brand is what your customers say it is.”