Everyone talks about building a great customer experience, but today we’re going to talk about how you actually make one. Not enough brands get the details right to make an experience great. Think about what makes a great customer experience for you, personally. For me, it’s when the brand knows what I want, when I want it, and they offer it to me in a time and place where I can act quickly and get a great deal. With that in mind, watch this video to learn about three details that will, if you get them right, lead to better experiences for your customers and better loyalty for your brand.